Your personal information should be handled with care, clarity, and respect.

This page explains what personal information Ostomy Athletics may collect, how it may be used, when it may be shared, and what choices you have when you interact with the website, place an order, or contact us.

See what we collect Your choices

What we collect

Most privacy questions start with one thing: what information is actually being collected?

Depending on how you use the site, we may collect a small set of practical information needed to support orders, accounts, communication, and website performance.

Contact details

Name, email address, phone number, billing address, and shipping address when you order or contact us.

Account details

Username, password, and account-related information if you create an account on the website.

Order details

Products purchased, shipping information, payment status, and order history needed to fulfill and support your order.

Website usage

Information such as IP address, browser type, device details, and site activity collected through cookies and similar tools.

How we use it

We use personal information to run the store well.

Information is used to support practical business functions and customer communication, not for anything unrelated or excessive.

Process and fulfill orders
Provide customer service and respond to questions
Send order confirmations, shipping updates, and service-related messages
Improve the website, products, and customer experience
Meet legal, tax, accounting, and recordkeeping requirements

Sharing happens only where reasonably necessary.

In limited cases, information may be shared with service providers or authorities as needed to operate lawfully and deliver customer service.

Payment processors and shipping providers
Website, hosting, analytics, and email service providers
Professional advisors such as accountants, lawyers, or insurers
Government authorities or regulators where required by law
We do not sell personal information

Your choices

You still have a say in how your information is handled.

Subject to applicable law, you can ask questions, request changes, and make choices about marketing and consent.

Access and correction

You can request access to personal information we hold about you and ask us to correct inaccurate information.

Consent and marketing

You can unsubscribe from marketing emails at any time and may be able to withdraw consent in some circumstances.

Cookies and retention

You can control many cookies through your browser settings, and personal information is kept only as long as reasonably necessary.

Need to make a privacy request?

If you have questions about this Privacy Policy, want to request access or correction, or need help understanding how your information is handled, contact Ostomy Athletics directly.