Clear answers for the questions people ask most often.

Whether you are ordering for the first time, figuring out coverage, or trying to understand how Ostomy Athletics works, this page is here to make the practical side feel easier.

Start with the right path

Sometimes the fastest answer is a better starting point.

If your question is more about guidance than policy, these pages may be more helpful than a standard FAQ answer.

New Ostomate?

Start with reassurance, practical next steps, and simple guidance for adjusting after surgery.

Go to New Ostomate

Need help with coverage?

Go straight to BC PharmaCare, billing guidance, and financial support information.

Go to Coverage & Billing

Looking for practical advice?

Browse the Learning Centre for articles on skin care, leaks, confidence, products, and everyday routines.

Go to the Learning Centre

Ordering and shipping

These are the practical questions that come up most often around ordering.

If you are trying to figure out timing, shipping, or what happens after checkout, start here.

Where do you ship?

Ostomy Athletics ships across Canada. Shipping timelines can vary depending on your location, product availability, and order timing, but the goal is always to get your supplies to you as reliably and quickly as possible.

Can I reorder easily?

Yes. If you regularly order the same supplies, the site is designed to make reordering simpler so you do not have to start from scratch every time.

What if I am not sure I have the right product?

If you are unsure about a product, compare the SKU, product title, system type, and fit details to the item you currently use. If you are still not sure, contact Ostomy Athletics before placing the order.

Can I return or exchange an item?

Because many ostomy and personal care products are sensitive in nature, refund or exchange requests must be submitted within 7 days of delivery (5 business days). Visit the Return & Refund Policy page for the full details.

Coverage

Do you offer BC PharmaCare billing?

Yes. Ostomy Athletics supports eligible BC customers with direct PharmaCare billing for covered ostomy supplies. Coverage depends on your plan, deductible, family maximum, and product eligibility.

Go to Coverage & Billing for the full breakdown
Use Financial Resources for related funding and disability-support information
If you are unsure what is covered, ask before you place the order

Support

What makes Ostomy Athletics different?

Ostomy Athletics is built from lived experience, with a focus on confidence, recovery, and everyday quality of life. The goal is not just to sell supplies, but to make the whole experience easier to navigate.

Support rooted in real ostomy experience
Practical educational content through the Learning Centre and blog
Guidance for new ostomates, coverage questions, and everyday product concerns

Still not seeing your question here?

If you are unsure which product is right, need help understanding coverage, or want support before placing an order, reach out directly. If you would rather browse first, the Learning Centre is a good next stop.