Free shipping on all orders Canada wide over $100!

Support for life after ostomy – by an ostomate, for ostomates.

Terms & Conditions

Clear expectations help create a safer, smoother shopping experience for everyone.

These terms explain how purchases, website use, account activity, and store content are handled on Ostomy Athletics. They are here to keep things transparent, practical, and easy to understand.

Key points

Three practical things most visitors need first.

This page covers website use, ordering expectations, and policy relationships so there are no surprises later.

1. Site use

You agree to use the website lawfully, respectfully, and only for legitimate browsing, ordering, or account-related activity.

2. Orders

Prices, product availability, and order acceptance may change. We may need to cancel or adjust an order if information is incomplete or a product is unavailable.

3. Related policies

Your use of the site is also shaped by our refund policy and privacy policy, which work alongside these terms.

Your responsibilities

Use the site honestly

To keep ordering and support running smoothly, please make sure the information you submit is accurate and current.

  • Provide correct billing, shipping, and contact information
  • Use the website only for lawful personal or business purposes
  • Review product details carefully before ordering
  • Contact us before purchasing if you are unsure about compatibility or policy questions
Our side

What we may need to do

Sometimes store operations require updates or changes in order to protect customers, inventory accuracy, or compliance.

  • Update pricing, product information, or availability without prior notice
  • Refuse, limit, or cancel orders when necessary
  • Correct errors or omissions in product, pricing, or site information
  • Change, suspend, or discontinue parts of the website when needed

How these terms work

Accounts, content, orders, and related policies all connect.

These terms do not stand alone. They work together with the rest of your experience on the site.

1

Your account

If you create an account, you are responsible for keeping your login details secure and your information up to date.

2

Site content

Website text, branding, images, and design remain the property of Ostomy Athletics and should not be copied or reused without permission.

3

Related policies

Refund, privacy, shipping, and billing information may add important details to these terms depending on the situation.

4

Updates over time

These terms may be updated from time to time. Continued use of the site after changes means you accept the updated version.

Questions are best handled before they become checkout issues.

If you are unsure about store policies, product fit, billing, or order details, contact us before placing your order and we will do our best to help.